Every new account gets 7 days of Pro for free, with no card needed, so you can try everything ByteMorph does before you pay. Because of that, refunds are for people who paid and then found ByteMorph was not for them before really using it.
First purchases
You can ask for a full refund of your first payment if both of these are true:
- Subscriptions (Pro or Agency, monthly or yearly): you ask within 14 days of paying, and you have exported no more than 3 videos without a watermark since paying.
- Lifetime Pro: you ask within 7 days of paying, and you have exported no more than 3 videos without a watermark since paying.
Each customer can get one refund. If you have been refunded before, later purchases are not refunded.
Renewals
Renewals are not refunded, but you can cancel at any time to stop the next one. You keep your plan until the end of the period you paid for. If a renewal charged you by mistake (for example you cancelled before it and were still charged), tell us and we will fix it.
When something goes wrong on our side
If ByteMorph did not work for you because of a fault on our side, such as exports that keep failing or a double charge, tell us. We will fix it, and refund you if we cannot, whatever the limits above.
Changing plans
When you switch between Pro and Agency, or between monthly and yearly, Paddle charges or credits the difference for the rest of the period.
How to ask
Email support@example.com from your account's email address, or reply to your Paddle receipt. Paddle, our merchant of record, processes refunds to the original payment method. It can take a few days to show up. After a refund your account moves to the Free plan, and nothing you made is deleted.
Your rights
This policy does not take away any rights you have under the consumer law where you live.
Contact
ByteBuddy Academy, Ndirande NW42, Blantyre, Malawi. support@example.com.